Exchange & Return Policy

At Simaal's, our customers are our first priority. Please see our easy exchange policy below. Alternatively, our customer care team can assist you at each step if you wish to exchange your purchased item(s).

Eligibility

Any article purchased online, except for Cosmetics and Fragrances, can be exchanged from our stores as well as online within 30 days of delivery, provided that the customer has proof of purchase.

Please note that articles purchased on discount or on sale are not eligible for exchange.

Proof of Purchase

This includes either a receipt or the online order confirmation email.

Conditions for Exchange

Articles are eligible for exchange only if they are unused, all tags are intact, packing is in its original condition, and the original invoice is present. You will need to provide proof if you received an article that is defective, in the wrong size, or incorrect. For HOME article exchanges, it should be in Simaal's original HOME packaging. Similarly, articles delivered in boxes (such as Unstitched luxury products) must be returned with their original packaging.

Online Exchange Process

Please contact our customer service department by emailing us at simaalcollection@gmail.com or call us at +92(0)3218786060. Provide all the required information to our representative, and if all the conditions for exchange are met, we will schedule the pick-up from your doorstep.

It usually takes 7-10 days to complete the online exchange process after verification. In-store exchanges require customers to have the original invoice and all tags intact for the purchased article.

RETURN POLICY

If you need to return an item, please follow our return policy:

• Return requests must be made within 30 days of receiving your order.
• The item(s) must be unused and have all tags intact.
• Please provide proof of your order, such as an order invoice or order confirmation email.
• Returns are accepted only if incorrect or damaged items were delivered.

Return Process

Contact our customer service team to initiate a return request. You can email us at simaalcollection@gmail.com or call us at +92(0)3218786060.
We will arrange for the item(s) to be picked up from your doorstep.
Once we receive and verify the item(s), we will issue a credit voucher of the same value, which can be used for online store ONLY.